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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tim Amos

July 10, 2026

5  out of  5
rating by Tim Amos
"We were planning to switch insurance carriers, and Brandon's agency had the best reviews. We made an appointment with Garrett, who was extremely helpful in signing us up and following up with needed items. Brandon also answered some questions for us, and Lynn also helped with follow-up. Everyone was extremely nice and knowledgeable, and we saved a lot of money by switching to State Farm!"
We responded:
"Glad to hear it - thanks for taking the time to leave us a review!!"
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Andrea Heninger

July 5, 2026

5  out of  5
rating by Andrea Heninger
"Brandon gets the job done! Great service!"
We responded:
"Thank you Andrea!! "
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Anselmo Castillo Jr

July 1, 2026

1  out of  5
rating by Anselmo Castillo Jr
"I’ve never had a problem with Statefarm, usually they are able to work with me. My daughter is going to be 1 year old, July 15th. I am 26 years old trying to make a way of life and pay my bills. This month my insurance rose from $250 to $655 for adding the mother of my child to my policy. With all the bills I have right now this seemed almost impossible. I asked if I could remove her to make ends meet with my bills. The agent said it was fine to remove her and it would lower my policy again… Until I received a call back from her saying that Brandon Jones said it he would not allow it and when I mentioned she only has a permit at the moment, or any reason to remove her. They denied every reason due to “rules” that they have. When I told them “I’m not saying I’m not going to pay it, but what if one month I can’t. It’s just too much. What happens if I just can’t do it, even if I tried.”
They did not have answer… it was silent. The answer they gave me was “sorry”… In a country where freedom and family is first. It hurts to know for trying to do things the right way. My family must suffer. Thank you Brandon Jones. This one is for you."
We responded:
"Anselmo - I'm sorry to hear about your experience. We do care and want to help but sometimes we are limited in what we can do. North Carolina has both an inexperienced operator surcharge (https://www.ncdoi.gov/changes-rating-automobile-insurance-policies-effective-july-1-2025) AND the Safe Driver Incentive Plan, a.k.a. SDIP (https://www.ncdoi.gov/consumers/auto-and-vehicle-insurance/safe-driver-incentive-plan) here in NC. Your bill did increase due to those two things - which are out of our control - but billing due dates and timing are also coming into play where you have some backdated changes that are showing up in your bill for the first time. We have options for hardship available and again, we do want to help. Please give us a call. "
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Elle Shadik

June 23, 2026

5  out of  5
rating by Elle Shadik
"Such a great insurance! Nice people to help with whatever your needs may be! Highly recommend!!!"
We responded:
"Thanks for the review, Elle!"
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Anne Mcfee

June 18, 2026

5  out of  5
rating by Anne Mcfee
"was very easy and all my answered with the willingness to help me."
We responded:
"Thank you for taking the time to leave a review!!"
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Jaclyn Chambers

June 18, 2026

5  out of  5
rating by Jaclyn Chambers
"Excellent customer service and very efficient with helping me with my needs"
We responded:
"Thank you for the review!!"
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hannah fisher

June 18, 2026

5  out of  5
rating by hannah fisher
"Brandon was amazing!
He thoroughly explained all the details pertaining to my policy as well as what would best fit all my needs. For someone relocating and having a lot on their plate, it is overwhelming setting all of the different things up. However, with Brandon's assistance it took a huge load off of my shoulders. Not only did he help with what I originally called about, but he answered my random questions in addition to helping me plan my next steps for the other things I was needing assistance with.
Extremely friendly, personable guy. Couldn't have asked for a better experience!"
We responded:
"Thanks Hannah!! Welcome to the area!"
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Nich Lyle

June 16, 2026

5  out of  5
rating by Nich Lyle
"Great service!"
We responded:
"Thank you!!"
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DeAsia Henderson

June 13, 2026

5  out of  5
rating by DeAsia Henderson
"Brandon was a great help in getting me started with my Renters Insurance Policy!! 10/10 recommend."
We responded:
"Thank you DeAsia!! Nice chatting with you and glad we could help!"
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Paul Brady

June 6, 2026

5  out of  5
rating by Paul Brady
"I would like to share that Brandon Jones Insurance Team did a great job in getting us both compliant, and meeting our greater needs for content coverage. They were very efficient and able to lock us into the coverage we needed, at such a great rate, we just paid for the whole year. Give them a call and see if you don’t get the same results! We’re very pleased!"
We responded:
"Thank you so much for the review, Paul!! Glad our team could help you!"
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John Hudock

June 2, 2026

5  out of  5
rating by John Hudock
"I worked with Garrett at the office with my new homeowners insurance policy. He got me an awesome policy! He was very knowledgeable and patient as I had many questions regarding how things work as we had to move from a different state, and took the time to explain everything in exact detail. Ive been with State farm in one form or the other for many years and working with Garrett felt like I was talking to someone who has my back rather than a random corporate representative, or a local agent just looking at me like a walking dollar sign. 10/10 would reccomend!"
We responded:
"Thank you for the review, John!! I'll pass the feedback along to Garrett!!"
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Renee Propps

May 29, 2026

5  out of  5
rating by Renee Propps
"Brandon was very helpful and awesome, so glad I stopped in for my car insurance needs."
We responded:
"Thanks Renee!! Nice seeing you and glad I could help!"
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Blanchie Thomas

May 15, 2026

5  out of  5
rating by Blanchie Thomas
"First call looking for ins I spoke with Brandon. He is amazing being brand new to the state was a little stressed. Not a problem. Brandon talked to me and helped me and literally walked me thru every step of the way for change. My rate dropped over 75% from what I was paying. I have called twice now to get information and I have spoken with Lynn its literally since the first communications with her she is wonderful. Always so helpful and kind so Sweet. I love calling to talk to her. Thank you for making the first impression in my area so Remarkable."
We responded:
"Thank you!! What a sweet review - made my day. Glad you had a good experience and let me know if we can do anything else for you!"
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Ryan Vulpi

May 12, 2026

5  out of  5
rating by Ryan Vulpi
"What an Amazing experience, Can’t believe how quick it was. Lynn was so helpful explaining the policies , not trying to up charge me , just get me the insurance that work best for me and my family!! You guys are truly the best and moving forward in the future I’ll be coming to you first !! Once again. Sincerely Thanks. R. Vulpi"
We responded:
"Thank you for the review!!"
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Sherry Marshall

May 12, 2026

5  out of  5
rating by Sherry Marshall
"Brandon is great and the support staff are awesome"
We responded:
"Thank you for the review!!"
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Julz Kemp

May 5, 2026

5  out of  5
rating by Julz Kemp
"I love calling in to the office. They make all transactions and questions seem so easy for them. They are knowledgeable about their services. Always a pleasant experience."
We responded:
"Thanks for the review Juli!! We appreciate you! "
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jerry hill

May 2, 2026

5  out of  5
rating by jerry hill
"Brandon was Friendly and Helped get me a Great Price."
We responded:
"Thanks Jerry!!"
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Sam Scimia

April 22, 2026

5  out of  5
rating by Sam Scimia
"Brandon is great to work with!"
We responded:
"Thank you Sam!! Welcome to the area!"
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Anthony S

April 17, 2026

5  out of  5
rating by Anthony S
"I have nothing but great things to say about working with Brandon Jones. He has helped both me and my girlfriend with a range of needs—from renter’s and auto insurance to even some financial planning guidance.

Brandon is incredibly responsive, patient, and easy to work with. It’s clear that he genuinely cares about his clients. He takes the time to check in, makes sure everything is handled properly, and is always quick to send documents where they need to go. Anytime we’ve had a question or needed help, he’s been right there.

On top of that, he’s helped us save a significant amount of money across our policies, which has been a huge plus.

Overall, I’d highly recommend Brandon to anyone looking for a reliable, knowledgeable, and genuinely helpful insurance agent."
We responded:
"Thank you so much for the thoughtful review!! Glad I can help you both - looking forward to meeting soon so we can hammer out the rest. Hope you have a wonderful weekend!"
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Alex Heller

April 17, 2026

5  out of  5
rating by Alex Heller
"Efficient and knowledgeable, without any of the corporate hassle"
We responded:
"Thanks Alex!! Nice chatting this AM!"
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Eduardo Ramirez

April 10, 2026

5  out of  5
rating by Eduardo Ramirez
"Thank you Brandon for your time and patience. You explained everything very well and gave me a great coverage for my policy."
We responded:
"Thanks Eduardo! Nice meeting you!!"
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Deborah Dorsa

April 9, 2026

5  out of  5
rating by Deborah Dorsa
"Outstanding team! Responsive, caring, very professional!! Best Ins agency I have worked with in years!! Excellent communication! Hard to find!
Thank you!!"
We responded:
"Thanks Deborah!! Really appreciate the review!!"
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Bright Star

April 4, 2026

5  out of  5
rating by Bright Star
"Brandon Jones provides great service for renters insurance and great customer service! We are renewing the policy with them!"
We responded:
"Thank you for the review!!"
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jadyn

April 2, 2026

5  out of  5
rating by jadyn
"made the whole "setting up renters insurance for a first apartment" thing easy (: very kind, very informative. also made some funny jokes! 10/10, thank you a lot [:"
We responded:
"Thank you for the review!! Nice chatting and welcome to the area!!"
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Harold Taylor

April 1, 2026

5  out of  5
rating by Harold Taylor
"Excellent renter/personal insurance at a GREAT price!
GARRETT was so easy to deal with!
Very helpful & through. EXCELLENT follow-up to make sure everything was taken care.
Thank You GARRETT 😊"
We responded:
"Thank you for the review!! "